Refund & Cancellation Policy

We provide support services to assist customers in purchasing products and accessing services in Japan. We do not act as the seller of goods and are not a party to the sales contract between the customer and the supplier. At Globe, we aim to provide a smooth and reliable service. Please note that, due to the nature of proxy purchasing and international shipping, refunds and cancellations are handled under the policy below.

1) Items Not Available (Out of Stock / Sold Out)

If the requested item or ticket becomes unavailable after payment, we will refund the item or ticket price. Both the service fee and any payment processing fees already incurred are non-refundable, as they reflect work already performed on your request.

2) Cancellations Requested by the Client

Refund eligibility depends on whether Globe has started work on your request (for example, contacting a seller, attempting to purchase an item, or attempting to secure a ticket).

Before work has started: The item or ticket price will be refunded. Both the service fee and any payment processing fees already incurred are non-refundable.

After work has started: The item or ticket price will be refunded only if the purchase or booking has not yet been completed; if it has already been completed, no refund will be issued. Both the service fee and any payment processing fees already incurred are non-refundable, as they reflect work already performed on your request.

3) Damaged or Incorrect Items

We perform a basic inspection when items arrive at our Japan office to confirm the item type and general condition.

Incorrect item purchased or shipped by Globe: If Globe mistakenly purchases or ships the wrong item, we will offer a full refund or an exchange, depending on availability.

Damage during international transit: Globe is not responsible for damage caused by shipping carriers during international delivery. We strongly recommend selecting a shipping method that includes insurance. If damage occurs, we will assist you in filing a claim with the carrier.

4) Non-Refundable Cases

Refunds or returns cannot be offered in the following situations:

The item does not meet personal expectations (e.g., color, size, fit, texture, preference, etc.).
Delivery delays caused by customs processing or shipping carriers.
The recipient refuses to pay import duties/taxes, resulting in the package being abandoned, returned, or destroyed.
The item is prohibited in the destination country and is confiscated by customs.

5) Refund Processing Timeline

Approved refunds will be processed within 5–7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement depending on your payment provider or financial institution.