Refund & Cancellation Policy

At Globe, we aim to provide a smooth and reliable service. Please note that, due to the nature of proxy purchasing and international shipping, refunds and cancellations are handled under the policy below.

1) Items Not Available (Out of Stock / Sold Out)

If we are unable to purchase the requested item or secure the requested ticket because it is out of stock or sold out, we will issue a full refund (100%), including any service fees paid, to your original payment method.

2) Cancellations Requested by the Client

Before purchase/booking is completed: You may cancel your request at any time before we successfully purchase the item or secure the ticket. A refund will be issued, minus any non-refundable payment processing or transaction fees already incurred.
After purchase/booking is completed: Once an item has been purchased from a Japanese retailer or a ticket has been secured, we cannot accept cancellations or provide refunds for any reason. This is because many Japanese retailers and event organizers do not allow returns, cancellations, or refunds for proxy purchases.

3) Damaged or Incorrect Items

We perform a basic inspection when items arrive at our Japan office to confirm the item type and general condition.

Incorrect item purchased or shipped by Globe: If Globe mistakenly purchases or ships the wrong item, we will offer a full refund or an exchange, depending on availability.
Damage during international transit: Globe is not responsible for damage caused by shipping carriers during international delivery. We strongly recommend selecting a shipping method that includes insurance. If damage occurs, we will assist you in filing a claim with the carrier.

4) Special Services (Research & Consulting)

Specialized Research: Refunds are not available once research work has started.
Study Abroad Advisory: Advisory and application support fees are non-refundable once the consultation process has begun.

5) Non-Refundable Cases

Refunds or returns cannot be offered in the following situations:

The item does not meet personal expectations (e.g., color, size, fit, texture, preference, etc.).
Delivery delays caused by customs processing or shipping carriers.
The recipient refuses to pay import duties/taxes, resulting in the package being abandoned, returned, or destroyed.
The item is prohibited in the destination country and is confiscated by customs.

6) Refund Processing Timeline

Approved refunds will be processed within 5–7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement depending on your payment provider or financial institution.