Privacy Policy

Effective Date: March 1, 2026

Company: Globe Co., Ltd. (“Globe,” “we,” “our,” or “us”)

Globe Co., Ltd. is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, and disclose personal information when you use our services, including proxy purchasing and sourcing, ticket booking assistance, research and procedural support, and study abroad consulting (collectively, the “Services”). By using our website or Services, you agree to the collection and use of information in accordance with this Policy.

Article 1 – Scope of Application

This Policy applies to the handling of personal information obtained from users (“Users,” “you,” or “your”) through our website, inquiry forms, communications, and the provision of Services.
This Policy does not apply to third-party websites or services linked from our website. We encourage you to review the privacy policies of those third parties.

Article 2 – Information We Collect

We collect information that you provide directly, information generated through your use of the website and services, and information from third parties when necessary to perform the Services.

1) Information You Provide

Depending on your request, we may collect the following:

Full name
Nationality
Date of birth and/or age (if required for ticketing, admissions, or identity verification)
Email address
Telephone number
Shipping address (for delivery of physical tickets or purchased items)
Payment information (we do not store full card numbers; payment processing may be handled by third-party payment providers)
Details of your request, including items, tickets, schools, schedules, preferences, and related instructions
Copies of identification documents only when required for ticketing, name verification, or regulatory compliance purposes

2) Information Collected Automatically

When you visit our website, we may automatically collect the following:

IP address
Browser type, device information, and operating system
Access logs, referral URLs, and page interactions
Cookie data and similar tracking technologies (see Article 5)

3) Information from Third Parties

To fulfill your request, we may obtain relevant information from the following sources:

Marketplaces and sellers (order status, shipping updates, product availability)
Event organizers and ticketing platforms (reservation status, entry requirements)
Delivery carriers (tracking information and delivery confirmations)
Educational institutions (application status and related communications, only if you request support)

Article 3 – Purposes of Use

We use personal information for the following purposes:

To provide, operate, and manage the Services
To process purchases, bookings, reservations, research tasks, and consultations you request
To coordinate communication with sellers, event organizers, delivery carriers, and educational institutions when necessary
To verify identity and reduce fraud risk where appropriate
To contact you regarding your inquiry, quote, invoice, order status, delivery updates, or service-related notices
To maintain service quality, prevent errors, and improve user experience
To analyze usage patterns and improve website performance and content
To comply with applicable laws, regulations, and lawful requests from government authorities
To address disputes, enforce our Terms of Service, and protect our legal rights and safety

Article 4 – Legal Basis (If Applicable)

If you are located in jurisdictions that require a legal basis for data processing (for example, certain regions outside Japan), we process personal information based on one of the following:

Performance of a contract (to provide the Services)
Legitimate interests (service improvement, fraud prevention)
Your consent (where required for cookies or marketing communications)
Legal obligations

Article 5 – Cookies and Similar Technologies

We may use cookies or similar technologies on devices that access our website.

Cookies are used for the following purposes:

Analyzing access and usage patterns
Improving website functionality and user experience
Measuring performance and troubleshooting technical issues

Some cookies may be linked to personal information. If so, they will be treated as personal information under this Policy.

You may disable cookies through your browser settings. Please note that disabling cookies may prevent certain website features from functioning properly.

Article 6 – Data Retention

We retain personal information only as long as reasonably necessary to accomplish the following:

Provide the Services
Comply with legal and accounting obligations
Resolve disputes and enforce agreements

When the information is no longer needed, it will be securely deleted or anonymized.

Article 7 – Security Measures

We implement appropriate security measures to prevent unauthorized access, leakage, loss, alteration, or destruction of personal information. Our measures include the following:

Establishing internal policies and handling rules
Appointing a data protection officer and establishing a reporting structure
Conducting regular staff training
Requiring confidentiality agreements from employees and contractors who handle personal information
Implementing access controls and limited authorization
Applying reasonable technical protections, including secure storage and encryption where appropriate

Specific details of our security measures may be provided upon request through the contact information in Article 12.

Article 8 – Sharing and Disclosure to Third Parties

(1) We Do Not Sell Your Personal Information

We do not sell or rent personal information to third parties.

(2) When We Share Information

We may share personal information only to the extent necessary to provide the Services, including with the following recipients:

Sellers and marketplaces (for purchasing and sourcing activities)
Ticketing platforms, event organizers, and convenience stores (for ticket pickup and booking services)
Delivery carriers (to ship physical tickets or purchased items)
Educational institutions (if you request liaison support)
Payment service providers (to process payments)
Professional advisors such as legal counsel and accounting firms, as necessary

(3) Cases Where Consent Is Not Required

We may disclose personal information without prior consent in the following circumstances:

When required by law
When necessary to protect life, body, or property and it is difficult to obtain consent
When necessary for public health or child protection and it is difficult to obtain consent
When cooperation is required with government agencies and obtaining consent may hinder official duties
As otherwise permitted by applicable laws

(4) Outsourcing

When we outsource certain operations such as payment processing and web hosting, we supervise contractors appropriately and require them to implement appropriate safeguards for personal information.

Article 9 – International Transfers

Because our Services support international clients, your personal information may be transferred to and processed in Japan. By using our Services, you acknowledge that your information may be processed in Japan, where data protection laws may differ from those in your country of residence.

Article 10 – Your Rights (Disclosure, Correction, Deletion, etc.)

In accordance with this Policy and applicable laws, you may request the following:

Notification of the purposes for which your information is used
Disclosure of your personal information and records of third-party provision
Correction, addition, or deletion of your personal information
Suspension of use of your personal information
Suspension of provision of your information to third parties

For identity verification purposes, we may request official documentation such as a government-issued ID, driver’s license, or a certified copy of a residence certificate.

We will respond to such requests within a reasonable period in accordance with applicable laws.

Article 11 – Changes to This Policy

We may update this Policy due to changes in applicable law or our business operations. Any updates will be posted on our website with a revised Effective Date.

Article 12 – Contact Information

For questions, complaints, or requests regarding our handling of personal information, please contact:

Globe Co., Ltd.
CEO: Hitoshi Tsunoda
Address: #1002, 2-6-23, Yotsugi, Katsushika-ku, Tokyo, JAPAN 124-0011
Telephone: +81-3-5671-8488 (JST 10:00–18:00)
Email: info@globe-biz.jp